FREQUENTLY ASKED QUESTIONS

How are the cabinets shipped?

All of our cabinets come directly from our US manufacturer Wolf, and are shipped from their headquarters in York, Pennsylvania. They are packed on pallets and delivered tailgate via common carrier. Tailgate delivery is curbside delivery, so we recommend you have someone with you to help bring your cabinets inside. You will receive a tracking number within 48 of your purchase so you can plan ahead. We are happy to work with CH Robinson for all of our freight logistics.

CHRobinson_FullColorStacked_HiRes

wolf255*254

Do your cabinets come with a warranty?

Yes, our cabinet come backed with a 5 year warranty from WOLF Cabinets.

What is the difference between standard overlay and full overlay?

Overlay refers to the amount that a door covers, or overlays the cabinet face frame.

What if there is Concealed Damage?

If you find any concealed damage please email us at Support@thecabinetfactory.com within 24 hours of delivery to inform us of the damage.

What if my cabinets are shipped damaged?

At the time of delivery if you notice any visible damage, document the damage on the freight , please contact us at Support@thecabinetfactory.com to inform of us of the problem.

What is your return policy?

Sorry, but there is no returns.  There is a 5 year warranty with all the cabinet products you purchase.

How do I order cabinets on The Cabinet Factory Online?

  1. Take your measurements. See our Measurement Guide for assistance.
  2. Take photos of your space. Be sure to take all angles.
  3. Review our Education Center to help assist you with inspiration ideas.
  4. Select your door style & color
  5. Select cabinetry and pieces for your design (Kitchen or Bathroom).
  6. Proceed to checkout by clicking on your shopping cart.
  7. Provide delivery information and pay with one of your major credit cards or PayPal.

It’s that easy!

How long does it take to receive my cabinets?

Allow 1 to 3 weeks for your cabinets to arrive.  We will provide you with a tracking number once they are shipped.

How much does shipping cost?

Shipping is a flat rate of $250 per order for all orders in the Contiguous United States (excludes Hawaii & Alaska). Any orders that are $2000.00 or more, will receive free shipping. Free shipping promotion may not be combined with any other offers.

Where do you ship?

We ship to the entire United States only.  No overseas shipping.

Do the cabinets come assembled?

All our cabinets come Pre Assembled.

All of our Pre-assembled kitchen cabinets are made In the United States with high quality materials that are designed to stand the test of time. These cabinets are put together by Wolf, our manufacturer, at their headquarters in York, Pennsylvania. With Pre-Assembled cabinets, the installation process is easy and convenient. The cabinets arrive tailgate already pre-assembled, which makes the quality higher and the process seamless. We do the work for you so that installation is easy and you can get to enjoying your new kitchen or bathroom.

How are the cabinets constructed?

The Cabinets are ALL PLYWOOD construction – No MDF or Particle Board.

Why should I buy from The Cabinet Factory Online?

The Cabinet Factory has been providing customers with superior quality and service for their kitchens and bathrooms for over 20 years. We only work with American made manufactures and all of of products ship directly from York, Pennsylvania. We urge you to ask our competitors where they get their cabinets. The Cabinet Factory Online sells only the highest quality American made products, combined with affordable prices that beat the competition.

CALL THE CUSTOMER SUPPORT

(718) 351-8922

The Cabinet Factory